Ep 5. Menchie's

In season 5, episode 5 of Undercover Boss, the CEO and owner of Menchie's Frozen Yogurt goes undercover to see how the company is functioning from the perspective of its employees. Menchie's is a popular frozen dessert franchise with locations across North America, and this episode follows the CEO's journey as he works on the frontlines of several different Menchie's stores.

The CEO, who is used to working in the corporate office, is given a variety of tasks to complete during his time undercover. He begins by working in the kitchen, where he learns how to make the various flavors of frozen yogurt and the importance of maintaining the cleanliness of the machines. He then moves on to the front of the store, where he takes orders from customers, restocks toppings, and even cleans the bathrooms.

Throughout his time undercover, the CEO interacts with several different employees, including managers, assistant managers, and team members. He hears stories of their personal struggles and aspirations, and learns about the challenges they face in their day-to-day work. The CEO also has the opportunity to witness firsthand the positive impact that Menchie's has on its customers, many of whom are repeat visitors who have grown to love the brand.

As the CEO works alongside the employees, he is able to identify areas where Menchie's can improve. For example, he realizes that the company could benefit from offering more training to its staff on how to handle difficult customers. He also sees how important it is for the company to provide its workers with ongoing support and recognition for their hard work.

At the end of the episode, the CEO reveals himself to the employees and thanks them for their hard work. He shares some of his own personal experiences and offers words of encouragement to those who may be struggling. The CEO also takes steps to address some of the issues he identified during his time undercover, such as implementing new training programs and offering more opportunities for employee recognition.

Overall, this episode of Undercover Boss offers an insightful look into the inner workings of Menchie's Frozen Yogurt. Through the eyes of the CEO, viewers are able to see firsthand the hard work and dedication that goes into running a successful franchise, and the importance of fostering positive relationships with employees and customers alike.