Ep 4. Buffets, Inc

In season 5 episode 4 of Undercover Boss, titled Buffets, Inc., the CEO of the company, Anthony Wedo, goes undercover to observe the everyday operations of his restaurant chain. Buffets, Inc. is a company that owns several buffet-style restaurants across the United States, including the popular subsidiary country-style restaurant, Ryan's.

Wedo goes undercover as a newly-hired employee at Ryan's, where he dons a fake mustache and wig to conceal his identity. His first task is to work as a prep cook in the kitchen, where he quickly realizes the intensity and pressure of the job. He struggles to keep up with the fast-paced environment and the complex recipes, which he admits to never making before.

Next, Wedo is tasked with working as a server in the dining room. He observes how the customers interact with the staff and how the servers are responsible for creating a positive experience for the customers. He also notices the servers' attention to detail and how they quickly handle any issues that arise.

As he continues his undercover mission, Wedo also works in other areas of the restaurant, including the dishwashing station and as a salad bar attendant. He sees firsthand the hard work that goes into keeping the restaurant running smoothly and up to standards.

One of the highlights of the episode is when Wedo meets a server named Amanda, who has been with the company for over 20 years. She gives him a tour of the restaurant and shares her personal experiences working for Buffets, Inc. Wedo is inspired by her dedication and work ethic, and he surprises her by revealing his true identity and offering her a promotion.

Another key moment in the episode comes when Wedo meets a mother and daughter who are regular guests at the restaurant. They express their concerns about the food quality and lack of variety on the menu. Wedo takes their feedback seriously and makes plans to improve the menu and ingredients used in the recipes.

Throughout the episode, Wedo gains a newfound appreciation for the challenges faced by the employees and learns the importance of listening to feedback from customers. He also gains a fresh perspective on how to improve and grow the company.

In the end, Wedo reveals his true identity to the employees and expresses his gratitude for their hard work and dedication to the company. He also announces several changes and improvements to be implemented in the near future. The episode ends with Wedo feeling reinvigorated and inspired to continue to grow and improve Buffets, Inc.