Ep 2. Loehmann's

In season 5, episode 2 of Undercover Boss, titled "Loehmann's", viewers follow Steven Newman, the CEO of Loehmann's, as he goes undercover in his own company. Loehmann's is a department store chain that offers discounted designer clothing, shoes, and accessories. Newman wants to get a firsthand look into the daily operations of his company and find out what improvements can be made.

Newman starts off his undercover journey by training with a sales associate named Samantha. She shows him the ropes, from organizing the merchandise to interacting with customers. Newman is surprised to learn that Loehmann's has a strong customer base, with many loyal shoppers. However, he soon realizes that the company has fallen behind in terms of technology and needs to update its systems to keep up with competitors.

Next, Newman works with a department manager named Mario. He assists with stocking the store and learns about the challenges of managing employees. Mario explains that many of his employees are part-time and do not receive benefits, which makes it difficult to retain them. Newman realizes that there is a need for better training and incentives for Loehmann's employees.

During his time undercover, Newman also meets with a cashier named Stephanie and a loss prevention officer named Charles. Stephanie shows him the importance of providing excellent customer service, while Charles explains the challenges of preventing theft in a retail environment. Newman is impressed with the dedication and hard work of Loehmann's employees and begins to formulate a plan to improve their work environment.

At the end of the episode, Newman reveals his true identity to the employees he worked with and thanks them for their efforts. He shares his insights and what he plans to do to improve Loehmann's. Newman announces that the company will invest in new technology and employee training, as well as provide better benefits for part-time workers. The employees are excited and grateful for the changes that are coming, and Newman is confident that Loehmann's will continue to thrive in the future.

Overall, the "Loehmann's" episode of Undercover Boss is a heartwarming and insightful look into the inner workings of a department store chain. It showcases the hard work and dedication of employees while highlighting the challenges facing retailers in today's competitive market. Newman's commitment to improving the employee experience and enhancing customer service is inspiring and serves as a valuable lesson for viewers.