Ep 9. 1-800-Flowers

Undercover Boss season 1 episode 9 is titled 1-800-Flowers. In this episode, Chris McCann, the President and CEO of 1-800-Flowers, goes undercover as a regular employee to see how his company is functioning and what he can do to improve it.

As he goes undercover, Chris meets several of his employees across various departments and learns about some of the challenges they face on the job. He works alongside a florist, a call center representative, a warehouse worker, and a delivery driver, among others.

Throughout the episode, Chris is moved by the dedication and hard work of his employees, but he also sees areas where the company can improve. He discovers that some employees feel disconnected from the company's mission, and he learns about ways to streamline processes to improve efficiency.

One of the most impactful moments of the episode is when Chris meets a florist who is in her 80s and has worked for the company for over 35 years. She shares her story of loss and how her work at the flower shop has helped her to find purpose and meaning in her life again.

Overall, this episode highlights the importance of truly understanding the experiences of employees at all levels of a company and the impact it can have on the success of the business. Through his experience on Undercover Boss, Chris McCann gains a deeper understanding of his employees and is able to make important changes to improve the company culture and operations.