Ep 6. Poundworld

In this episode of Undercover Boss UK, the CEO of Poundworld, Chris Edwards Jr., goes undercover as "Chris Brown" in several locations to get a better understanding of the day-to-day operations of his discount retail company.

First, Chris goes to a store in Nuneaton where he learns about the importance of customer service from a helpful employee named Mark. He also witnesses some of the challenges that employees face, such as dealing with difficult customers and keeping the store clean and organized.

Next, Chris travels to a different store in Manchester where he works alongside employee Lisa who shows him how to manage the checkout and deal with security alarms. He also meets employee Heather, who tells him about her aspirations to move up in the company.

In addition to working in the stores, Chris also spends time at the company's head office, where he meets with various employees to learn about their roles and responsibilities. He speaks with a buyer who explains how they choose which products to stock, and meets with a manager who discusses his concerns about staff turnover and the need for more training.

Through his experiences, Chris gains a newfound appreciation for the hard work and dedication of his employees. He is particularly moved by the story of a long-time employee who has been with the company for over 25 years. Despite facing personal challenges, she remains committed to her job and her customers.

In the end, Chris decides to reward his employees for their hard work and loyalty. He plans a surprise party for the long-time employee and presents her with a special gift. He also announces a special bonus for all employees and vows to make changes to improve training and support for staff.

Overall, this episode of Undercover Boss UK offers a unique glimpse into the inner workings of Poundworld and the challenges and rewards of working in the discount retail industry.