Ep 4. Series 7, Episode 4

The Hotel Inspector season 7 episode 4, titled "Series 7, Episode 4," follows the experienced hotel consultant Alex Polizzi as she visits another hotel struggling with low occupancy rates and failing to impress guests. In this episode, Alex travels to The Berkeley Square Hotel in Bristol, England, to help the owners, best friends Tanya and Sarah, turn their failing hotel business around.

The Berkeley Square Hotel is a Grade II listed townhouse that was converted into a hotel in the 1990s. The owners had invested a lot of money into refurbishing the property, but despite its prime location, the hotel was struggling to attract guests. Alex quickly discovers that the hotel is in dire need of an upgrade, as the décor and amenities are outdated and not up to the standard expected by modern travelers.

Throughout the episode, Alex works with Tanya and Sarah to make a series of improvements to the hotel, including revamping the entrance, updating the rooms and bathrooms, and introducing new amenities such as an in-house restaurant and spa treatments. Alex also provides valuable advice on how to market the hotel effectively and attract the right kind of guests. She encourages the owners to focus on their unique selling points and to showcase the history and character of the building.

One of the main challenges that Tanya and Sarah face is their lack of experience in the hospitality industry. This is a common issue for many hotel owners, and Alex is able to use her expertise to guide them through the process of running a successful hotel. She provides them with valuable insights into what guests expect, how to manage staff effectively, and how to create a welcoming and comfortable atmosphere.

As the renovation work progresses, tension between the owners starts to arise. Tanya and Sarah have different ideas about how to run the hotel and how to best use their resources. Alex plays mediator and helps them to find a compromise and work together towards a common goal.

The episode also features a number of guests who share their thoughts on the hotel, both before and after the renovations. Many of them were impressed with the changes made and the improvements to the overall guest experience. Alex also takes the time to sit down with some of the staff members to discuss their concerns and provide training on how to provide excellent service.

In the end, the episode concludes with an emotional reveal as Tanya and Sarah see the newly refurbished hotel for the first time. They are thrilled with the changes and excited to see how the business will grow as a result. Alex leaves them with valuable advice on how to continue to improve and develop the hotel as they move forward.

Overall, The Hotel Inspector season 7 episode 4 is an engaging and informative look at the challenges of running a successful hotel business. Through Alex's expert guidance, Tanya and Sarah are able to make a series of improvements to their property and develop a new perspective on how to provide a memorable and enjoyable guest experience. The episode is a must-watch for anyone involved in the hospitality industry or interested in the art of customer service.