Ep 3. Series 7, Episode 3

The Hotel Inspector returns for its seventh season, and in the third episode of the new series, the sharp-eyed host Alex Polizzi travels to a picturesque spot in the Lake District to help a bed and breakfast business struggling with a number of issues. The proprietors, a mother and daughter duo, are finding it increasingly difficult to make ends meet, and they hope that Alex can help them identify what they are doing wrong and get them back on track.

As soon as Alex arrives at the Ann Tysons House B&B, she can see that there are a number of problems that need to be addressed. The first issue she notices is the lack of clear signage - it's difficult to tell that the house is a B&B, and there's no clear indication of where the entrance is. Alex discusses the importance of marketing and branding with the owners, pointing out that they need to make their business stand out in a crowded market if they want to attract more guests.

Inside the B&B, Alex discovers that the decor is outdated and lacks personality - the rooms all look the same, and there's no sense of individuality or character. She suggests that they add some unique touches to the rooms, such as local artwork or handcrafted furniture, that will make them stand out and give guests a sense of place. She also recommends that they invest in high-quality linens and towels, as these small touches can make a big difference in the guest experience.

Another issue that Alex identifies is the lack of technology - there's no wifi in the rooms, and no guestbook or information pack to help guests navigate the area. Alex points out that in today's world, many guests expect to have access to wifi, and it's important to provide them with the tools and information they need to have a comfortable and enjoyable stay. She suggests that they create a digital guestbook that guests can use to leave reviews and recommendations, and that they make information about local attractions and activities easily accessible.

The final challenge that Alex tackles is the quality of the breakfast - while the owners are making an effort to provide a full English breakfast, they are using low-quality ingredients and the presentation is lackluster. Alex emphasizes the importance of using high-quality, locally sourced ingredients, and encourages them to get creative with the presentation - adding some color and flair can elevate an ordinary breakfast into something special that guests will remember.

Throughout the episode, Alex works closely with the mother and daughter team, giving them practical advice and helping them implement changes that will improve their business. She also encourages them to think outside the box and take risks, reminding them that running a successful B&B takes both hard work and creativity.

By the end of the episode, the Ann Tysons House has undergone a transformation - the signage is clear and eye-catching, the rooms are full of personality and charm, and the breakfast is a feast for the senses. The owners feel empowered and excited about the future of their business, and Alex feels confident that they are on the road to success. The Hotel Inspector once again proves that with the right guidance and dedication, any struggling business can turn things around and thrive.