Ep 4. Rose and Crown

In The Hotel Inspector season 5 episode 4, named Rose and Crown, hotelier Alex Polizzi travels to Warwickshire, England to visit a two-star hotel that has been run by the same family for generations. The Rose and Crown hotel is a 13th-century coaching inn that boasts a rich history, including being the site of a royal visit from Queen Elizabeth I. However, despite its traditional charm, the hotel is struggling to attract guests and is in desperate need of modernization.

Upon arrival, Alex immediately notices the state of the hotel's exterior, which is shabby and uninviting. Inside, she is greeted by the hotel's owner, Chris, who shows her around the outdated and poorly maintained rooms. The hotel has a total of 13 rooms, many of which have not been updated in years. Alex also observes a lack of attention to detail throughout the hotel, such as the dirty windows and stained carpets.

During her stay, Alex meets with the hotel's staff, including Chris's daughter and son-in-law who help run the hotel. She also speaks with some of the locals to get an idea of the hotel's reputation in the area.

Alex quickly identifies the hotel's biggest issue - the lack of maintenance and investment in the property. She advises Chris to prioritize the hotel's exterior, ensuring that it is welcoming and attractive to potential guests. She also suggests revamping the hotel's website and online presence to better showcase the hotel's history and charm.

Throughout the episode, Alex works with the hotel's staff to make various improvements, from updating the bathrooms to overhauling the breakfast menu. She also encourages the family to bring in more local suppliers and products to give guests a taste of the region.

As the episode progresses, the family begin to see the potential in their hotel and the benefits of investing in the property. They work together to make the changes advised by Alex and start to see results. When it's time for Alex to leave, the family express their gratitude and newfound enthusiasm for the hotel's future.

Overall, The Hotel Inspector season 5 episode 4 offers a fascinating insight into the challenges faced by family-run hotels and the importance of modernization in the hospitality industry. Alex's advice and guidance prove invaluable in helping the Rose and Crown hotel improve its fortunes and attract more guests.