Ep 3. Jessop House

As the fourth season of The Hotel Inspector continues, we follow host Alex Polizzi as she visits Jessop House in Tewkesbury, Gloucestershire. The historic property boasts 18 guest rooms as well as a popular restaurant and event space. However, despite its prime location and potential, the hotel has struggled to maintain consistent business and positive feedback from guests. Polizzi arrives at Jessop House as a neutral party, ready to assess the issues at hand and offer solutions to improve the hotel's overall performance.

Upon her arrival, Polizzi immediately notices several areas in need of attention. The exterior of the hotel appears worn and outdated, which may be deterring potential guests from booking a stay. Inside, the reception area is cluttered and uninviting, with outdated furnishings and lackluster decorations. Polizzi sits down with the hotel's owner, Lisa, to discuss these initial concerns and gain insight into the hotel's history and current operations.

Lisa reveals that she has been running Jessop House for seven years and has struggled to maintain a steady stream of guests. Despite her efforts to improve the hotel's amenities and services, positive reviews have been few and far between. Polizzi senses that there may be deeper issues at play and sets out to assess the hotel's cleanliness, guest rooms, and restaurant.

As she conducts a walkthrough of the hotel, Polizzi discovers multiple issues that could be contributing to the hotel's downfall. Guest rooms are cluttered and outdated, with old carpets and stained bedding. The bathrooms are in need of a deep clean and show signs of wear and tear. The restaurant space has potential but lacks atmosphere and proper training for its staff. Polizzi notes that Jessop House is in need of a complete overhaul in order to attract new guests and reinvigorate its brand.

Over the course of the episode, Polizzi works with Lisa and her team to make necessary changes to Jessop House. This includes a complete redesign of the reception area, guest rooms, and restaurant space. New furnishings, decor, and lighting are added to give the hotel a modern and inviting feel. The restaurant undergoes a menu redesign and staff training to improve the overall experience for diners.

Throughout the renovation process, Polizzi provides Lisa and her team with helpful feedback and guidance. She stresses the importance of maintaining consistency throughout the hotel's operations, from housekeeping to guest interactions. Polizzi also urges Lisa to embrace social media as a tool for promoting the newly renovated hotel and connecting with potential guests.

By the end of the episode, Jessop House has undergone a stunning transformation. The hotel's exterior has been repainted and now stands out as an inviting and memorable destination. The reception area is unrecognizable, with new furnishings and a fresh coat of paint. Guest rooms have been transformed into cozy and modern spaces with comfortable bedding and updated amenities. The restaurant is buzzing with activity, with diners enjoying the new menu and ambiance.

Polizzi leaves Jessop House with confidence that the hotel will see significant improvements in its bookings and feedback. She stresses the importance of maintaining the new standards put in place and urges Lisa and her team to continue striving for excellence. The episode ends on a high note, with Polizzi bidding farewell to a grateful Lisa and wishing the hotel well in its future endeavors.