Ep 2. The Lenchford Inn

The Hotel Inspector season 4 episode 2, named The Lenchford Inn, follows the host, Alex Polizzi, as she visits a family-run inn located in Worcestershire, England. The Lenchford Inn has been in business for over twenty years and has a beautiful location overlooking the River Severn, but its business has been struggling recently due to inadequate management and poor customer service.

Alex Polizzi meets with the owner, Tony, and his son, Tom, who have been running the business together for years. Alex quickly discovers that the inn is understaffed and that Tony and Tom are doing most of the work themselves. They are constantly exhausted and are making mistakes due to the workload. Polizzi advises them to hire more staff and to delegate tasks accordingly to reduce their workload and improve their efficiency.

Another issue that Alex discovers is the cleanliness of the inn. She finds dirty carpets, dust and cobwebs, and moldy bathrooms, which is a huge turn off for potential guests. Alex advises Tony and Tom to hire a professional cleaning company to deep clean the inn and to establish a rigorous cleaning schedule to maintain the cleanliness of the establishment.

Customer service is also a huge issue at The Lenchford Inn. The staff is untrained, and many guests have complained about the lack of attention they receive. Alex suggests that Tony and Tom invest in staff training to ensure that their employees know how to deliver excellent customer service.

The rooms at The Lenchford Inn are outdated and in need of a makeover. The decor is drab and uninspiring, and the bed linens are old and worn. Alex suggests that the inn update the decor and invest in new, high-quality bedding to create a more comfortable and visually appealing experience for guests.

Finally, Alex addresses the issue of the restaurant at The Lenchford Inn. The food is lackluster and not up to par with the prices they charge. Many guests have complained about the quality of the meals, and Alex suggests that the inn invest in a new chef and to review their menu to ensure that they are offering high-quality, delicious meals to their guests.

Throughout the episode, Alex works with Tony and Tom to implement changes to improve the business. She helps them hire new staff, establish cleaning protocols, and review their menu and decor. The climax of the episode is the relaunch of The Lenchford Inn, where Alex returns to see the changes that have been made.

In the end, The Lenchford Inn is transformed. The rooms are updated and stylish, the restaurant offers delicious, high-quality meals, and the staff is well-trained to deliver excellent customer service. Alex Polizzi is pleased with the work that Tony and Tom have done, and she leaves the inn confident that they will continue to thrive in the future.