Ep 7. Haven

The Hotel Inspector season 3 episode 7, titled "Haven," follows the show's host, Alex Polizzi, as she travels to Cornwall to visit the Haven hotel, a ten-room seaside accommodation. Upon arrival, Polizzi is immediately greeted with an unpleasant odor and dated decor that suggests the hotel may need some serious attention.

Polizzi soon discovers that the Haven's owners, husband and wife team Peter and Helen, are struggling to keep the hotel afloat. Despite Peter's expertise as a chef, the hotel's restaurant is empty, and they're struggling to fill their rooms even during peak season.

Polizzi begins her inspection with a tour of the hotel's exterior and is quick to spot a variety of unappealing features, from a neglected garden to a stained and faded sign. Once inside the hotel, she immediately notes the insufficient lighting and dated decorations. Polizzi wastes no time in assessing the hotel's ten rooms, disapproving of the outdated furniture and drab color scheme. She also finds stained and torn sheets, noisy plumbing, and dirty windows, all of which need to be addressed.

With the inspection complete, Polizzi sits down with Peter and Helen to discuss the hotel's issues and how they can be addressed. Polizzi observes that the hotel has no clear identity, a situation that is further complicated by the mismatched decor of each room. She also notes that the hotel doesn't offer any activities or amenities to entice guests to stay for more than one night. Polizzi even critiques the lackluster menu of the hotel's restaurant, which should be one of their biggest draws given Peter's culinary expertise.

Determined to help the struggling couple, Polizzi set to work to update the hotel's decor, starting with a fresh coat of paint in each room and modern furniture and fittings. She then introduced a consistent nautical theme throughout the hotel, updating artwork and accessories to match. Polizzi also helps Peter and Helen revise their restaurant menu and recommends they source local produce to improve the quality of the dishes.

With renovations complete, it's time to unveil the new and improved Haven to the public. Polizzi invites a group of travel experts to stay at the hotel and give their honest feedback. The feedback is overwhelmingly positive, with guests describing the updates as a "huge improvement" and praising their comfortable and stylish rooms.

With the experts on board, the Haven sees a significant uptick in bookings, and Peter and Helen feel more confident about the future of their business. Thanks to Polizzi's expert advice and renovations, the Haven has been transformed into a charming seaside destination that visitors won't soon forget.