Ep 6. Tasburgh
- 46 min
The Hotel Inspector season 2 episode 6 titled Tasburgh centers around a small bed and breakfast in the picturesque village of Tasburgh in Norfolk. The establishment is run by Ray and Valerie, who have been in the hospitality business for over 20 years. However, despite their experience, they have been struggling to attract guests and turn a profit.
The episode opens with Alex Polizzi, the hotel inspector, arriving at the bed and breakfast, eager to help Ray and Valerie turn things around. As she enters the property, she is immediately struck by the lack of attention to detail in the decor. The furnishings are old and outdated, the walls are covered in bland wallpaper, and the carpets are stained and worn. Alex recognises that in order to attract guests, the bed and breakfast needs a complete makeover, both in terms of aesthetics and facilities.
As she explores the property, Alex discovers that the bed and breakfast has a key asset - it is situated in a prime location, overlooking a beautiful tree-lined garden. She is also impressed by the size of the rooms, which are spacious and have stunning views. However, the bathrooms are in dire need of renovation, and Alex highlights this to Ray and Valerie. She advises them to invest in modern, high-quality fixtures and fittings to bring the bathrooms up to a higher standard.
The next day, when Alex meets with Ray and Valerie, she points out a major problem with their approach to running the bed and breakfast - they are trying to be all things to all people. From hosting weddings to providing childcare services, they have spread themselves too thin, which has made it difficult for them to focus on their core business - providing comfortable, hospitable accommodation. Alex urges them to streamline their offering and focus on what they do best - catering to guests looking for a peaceful, relaxing escape in the Norfolk countryside.
Alex also works with the staff to improve their customer service skills. She takes on a waitress named Natasha, who struggles with basic tasks such as taking orders and serving drinks. Through training and hands-on coaching, Alex helps Natasha improve her skills, which in turn improves the overall experience for guests.
As the episode progresses, Alex works with Ray and Valerie to implement her recommendations. She brings in her team of designers, who help transform the bed and breakfast into a modern, stylish establishment. The walls are painted in bright, welcoming colours, the old curtains are replaced with modern blinds, and new carpets are fitted throughout. The bathrooms are updated with new showers and modern tiling.
With the renovations complete, the bed and breakfast is unrecognisable from the drab property Alex first visited. The improvements have not gone unnoticed by the guests either - they are impressed by the revamped decor and modern amenities. In addition, Ray and Valerie have taken Alex's advice and streamlined their offering - they have stopped hosting weddings and childcare services and instead refocused their attention on providing comfortable accommodation.
By the end of the episode, it's clear that the transformation of the bed and breakfast has been a resounding success. Ray and Valerie are pleased with the results and what they've learned from working with Alex. The business has begun to attract a steady stream of guests, and the couple is confident that they will see a return on their investment. Thanks to Alex's expert guidance, the bed and breakfast in Tasburgh has been revitalised, and its future looks bright.