Ep 2. Langtry Manor
- 46 min
The Hotel Inspector season 2 episode 2 focuses on the Langtry Manor, a hotel located in Bournemouth with 27 rooms and situated in a Victorian mansion. The owner of the hotel, Roger, has been running the business for 27 years and has become complacent in his management approach. The hotel has a prestigious history as it was once owned by Lillie Langtry, a famous socialite during the Victorian era, but the hotel has lost its charm and appeal over the years.
The episode starts with Alex Polizzi, the Hotel Inspector, arriving at the hotel and meeting with Roger. Alex immediately notices that the hotel is in need of refurbishment and modernization, and the reception area looks uninviting and cluttered. She also notices that the hotel's website is outdated and lacks information about the local area and nearby attractions.
Alex decides to check into the hotel as a guest to get a feel for the customer experience. She finds her room to be small and outdated, and there are issues with the plumbing and ventilation. She also notices that the restaurant is not busy and the menu lacks variety. The staff is friendly but disorganized, and Alex wonders if there is any leadership or management in place.
After her stay at the hotel, Alex meets with Roger to discuss her findings. She tells him that the hotel needs a complete makeover, and he needs to invest in new furniture, beddings, and decorations to give the hotel a fresh and modern look. She also points out that the hotel's website needs to be updated with better pictures and information about the hotel and the local area.
Alex also meets with the chef and discusses the issues with the restaurant. The chef admits that he lacks inspiration and is not passionate about the menu. Alex encourages him to be more creative and adds new dishes to the menu.
With Alex's guidance, Roger starts to make the changes necessary to improve the hotel. He gets rid of the old furniture and replaces it with new and modern pieces. He also invests in new beddings and decorations to give the hotel a fresh and updated look. He also hires a new receptionist to manage the front desk and improve the customer experience.
The chef adds new dishes to the menu, and the restaurant becomes more popular with both guests and locals. The hotel's website is updated with new pictures and information, and Alex helps Roger create a marketing strategy to attract new customers.
In the end, the Langtry Manor has undergone a complete transformation. The hotel has a new and modern look, the staff is more organized, and the restaurant is thriving. Roger is delighted with the changes and looks forward to welcoming new customers to his hotel.
Overall, the episode showcases the importance of investing in a hotel's appearance and customer experience, as well as the value of leadership and management in running a successful hotel business.
