Ep 1. The Saxonia

The Hotel Inspector season 2 episode 1, The Saxonia, follows hotel industry expert Alex Polizzi as she visits The Saxonia hotel in Weston-super-Mare, England. The Saxonia is a struggling hotel with 21 guest rooms that has been owned and operated by the same family for over 50 years. Despite its prime location near the beachfront, the hotel has been facing declining revenues and poor guest reviews.

Upon arriving at The Saxonia, Alex is immediately struck by the hotel's outdated decor and lack of amenities. She quickly identifies several areas of improvement, including the need for a more modern and welcoming reception area, better storage solutions for guests' luggage, and a more efficient booking system.

As she begins to assess the hotel's rooms, Alex discovers a litany of issues that are driving away guests. She finds that the rooms are poorly maintained, with outdated furnishings and insufficient cleanliness. Additionally, the bathrooms are cramped and uncomfortable, and the hotel's heating system is unreliable, leading to uncomfortable temperature fluctuations for guests.

Despite these challenges, Alex is determined to help the owners of The Saxonia turn their failing hotel around. She spends her time assessing every aspect of the hotel, from breakfast service to housekeeping and guest relations. Throughout the episode, she provides the owners with practical advice on how to transform The Saxonia into a modern and welcoming hotel that can keep up with the competition.

To achieve her goals, Alex works with the hotel's staff to improve their customer service skills, transform the hotel's rooms, and create a more enticing breakfast experience for guests. She also helps the owners to streamline their booking process, implementing a more user-friendly online system that can help attract new guests and retain existing ones.

As she works to transform The Saxonia, Alex encounters several challenges, including resistance from the hotel's staff and a lack of budget for necessary renovations. However, she remains steadfast in her mission to turn this failing hotel into a success story.

In the end, The Saxonia is transformed into a modern and welcoming hotel, with updated decor and amenities that will keep guests coming back time and time again. Alex's guidance and expertise have helped the owners to revitalize their family business and create a brighter future for everyone involved.

The Hotel Inspector season 2, episode 1 is a must-watch for anyone interested in the hotel industry or looking to learn more about the challenges faced by small business owners. It provides a fascinating and in-depth look at the inner workings of a struggling hotel, as well as practical advice on how to turn it around and create a successful business.