Ep 13. What Are You Servin' Here?

In Restaurant Stakeout season 3 episode 13 titled "What Are You Servin' Here?" restaurant consultant Willie Degel steps into a cramped, crowded restaurant located in Astoria, New York. The restaurant is run by two brothers who have different working styles but can't seem to agree on who is in charge. Degel observes their behavior as he takes a seat at the bar and orders some food while keeping a keen eye on the kitchen.

After observing the restaurant for a little while, Degel decides to approach both brothers and discuss the issues he has observed. One brother is defensive while the other is more open to hearing criticism. Degel decides he needs to do a little more digging before he can help the brothers out, so he hires a team of actors to pose as customers and give him feedback about the food and service.

During the experiment, Degel observes that one brother, who is responsible for cooking, is overworked and struggling to keep up with the demands of the kitchen. The other brother, who is in charge of the front of the house, seems to be more concerned with socializing with customers and neglecting his other responsibilities. Degel realizes that this is causing a disconnect between the kitchen and the waitstaff.

Degel decides to sit down with both brothers again and have a heart-to-heart conversation where he offers them ways to solve the problems they have been facing. He suggests that the brother who is responsible for the front of the house should work closely with the kitchen to ensure that they are providing the best service possible and that both brothers need to work together to establish standardized practices and protocols to ensure quality and efficiency.

Overall, "What Are You Servin' Here?" is an episode that showcases the importance of communication and collaboration in a restaurant setting. Willie Degel's expertise and observations provide valuable insights that help the brothers work together to create a better restaurant overall. Viewers are left with a renewed appreciation for the hard work that goes into running a successful restaurant.