Ep 13. A Bunch of Spoiled Brats

Restaurant Stakeout follows New York City restaurant consultant Willie Degel as he helps restaurant owners overcome challenges in their business. In season 2 episode 13, titled "A Bunch of Spoiled Brats," Willie visits a restaurant in New Jersey owned by a father and son duo.

The father, Tim, initially opened the restaurant as a catering business, but later expanded to a full-service restaurant with the help of his son, Lance. However, they struggle with management issues, as Lance is often absent and leaves his staff to handle the restaurant on their own.

Willie sets up hidden cameras and microphones throughout the restaurant to observe the staff's behavior when the owners are not around. He discovers that the employees often slack off and fail to follow proper procedures in the kitchen, leading to food quality issues. In addition, customers complain about the slow service and the rude behavior of some of the staff members.

Willie confronts the father and son about their management issues and the need for better communication and supervision of their staff. He also advises them to streamline their menu and focus on the dishes they excel at.

After implementing Willie's advice, including an overhaul of their management system and staff training, the restaurant experiences a turnaround in both food quality and customer service. The father and son duo are able to run the business more efficiently and effectively, resulting in a more successful establishment.

Overall, "A Bunch of Spoiled Brats" showcases the importance of strong leadership and communication in the restaurant industry. Willie's expertise and guidance help struggling restaurants overcome their challenges and become successful once again.