Ep 2. Vienna Inn

Hotel Hell season 3 episode 2 takes viewers to the Vienna Inn in Southbridge, Massachusetts. This historic inn, which has been running for over 400 years, has seen better days. In this episode, celebrity chef Gordon Ramsay visits the inn and quickly realizes that its outdated decor, unappetizing menu, and poor management are driving away guests and crippling its success.

Upon arriving at the Vienna Inn, Ramsay is greeted by the innkeeper and her ex-husband, who now helps run the inn. The two have a contentious relationship, with the innkeeper running the business with an iron fist and her ex-husband struggling to have a voice. Ramsay quickly realizes that the tension between the two is having a negative impact on the business and sets out to find a way to bring the Vienna Inn back to its former glory.

As Ramsay begins his investigation of the inn, he is dismayed by the outdated decor and the lack of attention given to the upkeep of the property. The rooms are dark and dingy, and the furniture is old and uncomfortable. The chef also notes the lack of attention to the exterior of the property, with broken windows and peeling paint detracting from its charm.

Next, Ramsay turns his attention to the menu. He is horrified by the unappetizing food options, which consist mostly of frozen, pre-packaged meals and lackluster breakfast offerings. Ramsay challenges the kitchen staff to come up with fresh, homemade options that will keep guests coming back for more.

The episode continues with Ramsay working with the staff to develop new menu options, revamp the decor, and increase the inn's curb appeal. Along the way, he confronts the innkeeper and her ex-husband about their toxic relationship and challenges them to work together for the betterment of the business. Through his tough love approach, Ramsay gives the staff the skills and confidence they need to improve the Vienna Inn and turn it into a thriving business once again.

Overall, Hotel Hell season 3 episode 2 is a poignant look at the struggles of a family-run business trying to navigate change. Ramsay's tough love approach, combined with his culinary expertise and eye for design, provides valuable insights that help set the Vienna Inn on a path towards success. This episode is a must-watch for anyone interested in the world of hospitality and the challenges of running a successful small business.