Ep 2. Customers Gone Wild

In the second episode of Crimes Gone Viral season 2, titled Customers Gone Wild, viewers are taken on a wild ride through some of the craziest instances of customer service gone wrong. From fast food restaurants to department stores, the episode showcases a variety of encounters between customers and employees that quickly spiral out of control.

The episode begins with a viral video of a woman losing her temper at a fast food drive-thru window. The employee filming the incident tries to remain calm as the woman screams and curses at him, but eventually can't take it anymore and shuts the window in her face. This sets the tone for the rest of the episode, as each subsequent case gets progressively more intense.

One particularly shocking segment shows a man entering a convenience store with a large knife, demanding money from the register. The cashier attempts to reason with him, but the man becomes increasingly agitated and aggressive. Fortunately, the police arrive on the scene just in time to apprehend him.

Another segment features a woman throwing a tantrum at a department store when she is unable to return an item without a receipt. She screams at the employees and accuses them of stealing from her before being escorted out by security.

Throughout the episode, experts weigh in on the psychology behind these outbursts and explain why certain customers may be more prone to lashing out than others. They also offer tips for how employees can diffuse these situations and prevent them from escalating.

Despite the serious subject matter, the episode manages to inject some humor into the proceedings as well. One segment features a man who tries to rob a convenience store using nothing but a banana as a weapon. Another shows a woman so enraged at the lack of chicken nuggets at a fast food restaurant that she climbs through the drive-thru window and starts helping herself.

Overall, Customers Gone Wild is a gripping and sometimes humorous look at the madness that can ensue when customer service fails. It serves as a reminder that it's always important to remain calm and professional in the face of even the most difficult customers.