Ep 14. Customer Service 101

As one of the most popular reality shows on television, Black Ink Crew has made a name for itself by showcasing the daily lives of the staff at the Black Ink Tattoo Studio in Harlem, New York. In season 9, the show continues to follow the ups and downs of the tattoo artists, managers, and apprentices who work together at the shop.

The 14th episode of the season is titled Customer Service 101, and it centers around the various challenges that the Black Ink crew faces when it comes to dealing with customers. As anyone who works in the service industry can attest, customer service can be one of the most difficult parts of the job, and the tattoo artists at Black Ink are no exception.

Throughout the episode, we see the members of the crew dealing with a range of difficult customers. Some are angry and irate, while others are indecisive and demanding. No matter what the situation, the tattoo artists must work to maintain their composure and ensure that the customer leaves happy.

One of the major plotlines of the episode involves Donna, one of the tattoo artists at Black Ink who has been struggling to find her footing in the industry. Donna has always had a bit of a temper, and in this episode, she finds herself dealing with a particularly challenging client. The customer is unhappy with the tattoo that Donna has given her, and she demands that Donna fix it immediately.

Despite the customer's attitude, Donna remains calm and composed, and she works to find a solution to the problem. Throughout the scene, we see Donna using many of the customer service techniques that she has learned over the years, including active listening and empathy. In the end, Donna is able to successfully fix the customer's tattoo, and the customer leaves the shop satisfied.

Another major storyline in Customer Service 101 involves Ceaser and his ongoing feud with his ex-fiancee, Crystal. Crystal has been causing problems for Ceaser all season long, and in this episode, she shows up at the shop with a new tattoo that she claims Ceaser gave her. Ceaser denies giving her the tattoo, and he becomes increasingly frustrated as Crystal continues to cause a scene in the shop.

As Ceaser tries to deal with the situation, we see him struggling to maintain his cool. He becomes increasingly agitated as Crystal continues to provoke him, and he even starts to argue with some of the other tattoo artists in the shop. However, in the end, Ceaser is able to successfully handle the situation, and Crystal is eventually escorted out of the shop.

Overall, Customer Service 101 is a typical episode of Black Ink Crew that fans of the show are sure to enjoy. With its focus on customer service and the challenges that the tattoo artists face when dealing with difficult customers, the episode provides an interesting look at one of the most important aspects of the service industry. Whether you're a fan of the show or just looking for a fun and entertaining way to spend an hour, Black Ink Crew is definitely worth checking out.