Ep 7. Taken For Granted

In season 11 episode 7 of Bar Rescue titled "Taken For Granted," host Jon Taffer heads to a bar in Las Vegas that is suffering from a lack of management and leadership. The bar, called The Bridge Lounge, is owned by two sisters and their brother-in-law. The siblings are struggling to run the bar effectively, and their lack of experience is showing.

Upon arriving at The Bridge Lounge, Jon immediately notices a number of issues. The bar is messy and disorganized, with piles of garbage and clutter everywhere. The staff are poorly trained and unfriendly, and the customers are unhappy with the service and the quality of the drinks.

As Jon begins his investigation, he quickly discovers that the owners are taking their customers for granted. They believe that simply opening their doors and serving drinks is enough to keep people coming back, but they are neglecting the importance of customer service and creating a welcoming atmosphere. They are also failing to keep up with the competition, who are offering better drinks, food, and entertainment options.

To turn things around, Jon begins by overhauling the bar's menu. He brings in a mixologist to create new, innovative drinks that will attract customers and keep them coming back. He also introduces a new food menu that emphasizes fresh, high-quality ingredients and creative flavor combinations.

In addition, Jon works with the staff to improve their customer service skills. He teaches them how to engage with customers, anticipate their needs, and make them feel valued. He also helps them to understand the importance of cleanliness and organization, and encourages them to take pride in their work.

As the transformation takes shape, Jon also addresses some of the underlying issues that are causing tension between the owners. He helps them to communicate more effectively, and encourages them to work together to achieve a common goal.

In the end, the bar is transformed into a thriving, successful establishment that is attracting customers from all over. The owners are grateful for Jon's help, and are committed to keeping the improvements going. They have learned that running a successful bar takes more than just serving drinks - it requires hard work, dedication, and a commitment to excellence.